Help/FAQs
Welcome to HELP/FAQs at RED SKY ART
Here you will find information on our Products, Shopping, Shipping, Delivery and Returns.
If you still have any unanswered queries please e-mail us at cc@redskyart.com
Product Information
At Red Sky Art we offer you stunning art images from acclaimed artists around the world, to bring you joy and inspiration in every room of your home.
We offer these beautifully vivid artworks as fine art quality prints, on textured art canvasses and papers. These are available either unframed, or framed and ready-to-hang on your walls.
The artists and artworks you see on our site are hand-picked, while keeping in mind your modern tastes and the current art trends. A few of our art prints also hang in the trendiest hotels, clubs and work spaces, adding creative and positive energy there.
Our artworks are available in the options below:
1. Textured Fine Art Canvas Prints
2. Textured Fine Art Paper Prints
3. Gallery Wrapped Canvas Prints
4. Framed Canvas Prints
Items 3 & 4 above are both ready-to-hang options of the Textured Fine Art Canvas Print.
All our prints are editions authorised by the artists and/or their estates, who hold all copyright to the artworks and images you see here.
Searching for Your Art
Find the perfect art for your space from the collections on our home page or with the Search icon at the top of every page. The Search field will help you find art by artist's names, subjects, colours and shape/orientation (wide or square or tall)
Taxes (GST) and Delivery Charges
Our prices are inclusive of GST.
Our prices also include FREE Delivery of framed or unframed items to our available delivery locations in India.
Where does Red Sky Art ship to?
We deliver to many locations in India. Enter your delivery location Pincode in the ‘Enter Pincode’ box on the main product pages and click the CHECK button to make sure delivery is available. In rare instances, very large framed/gallery wrap items may not be available to some of the locations depending on our shipper's services at that time.
What are order processing times?
Processing times are also mentioned in product descriptions on on individual product's main pages. However almost all of our Textured Fine Art Canvas and Paper Prints will usually ship in 7 - 10 days. An additional 3 - 5 days is required for framing orders of our ready-to-hang art products i.e. Gallery Wrap Canvas and Framed Canvas.
Processing of your orders begins immediately on confirmation of payment.
Note: Processing time for orders containing more than one item will be according to the item in your order requiring the longest processing time, as all items in a single order will ship together.
Order Processing time stated is exclusive of Sundays and India/Maharashtra public holidays.
Paying for Your Order Securely and Easily
At Red Sky Art we have taken immense care to make sure that a good shopping experience is completed with robust privacy, safety and efficiency in every aspect of paying for your order online. Through our payment gateway CCAvenue you can avail of a host of payment options. (Click to view PAYMENT OPTIONS)
Accurate billing details and contact information will ensure you receive your order confirmation and updates. In shipping/delivery information, the full name, complete shipping address and importantly, the phone number of the recipient, will make sure you order is delivered on time with minimum co-ordination.
Please Note: Red Sky Art reserves the right to decline any order or cancel any order or part thereof. Any payments if received by Red Sky Art on such orders will be refunded in full.
How are orders packed?
Red Sky Art ships all Textured Fine Art Canvas or Paper Prints rolled carefully into sturdy shipping tubes for extreme safety. Gallery Wrap Canvas and Framed Canvas orders are also packed for complete protection during delivery.
Delivery
Orders shipped on completion of the processing period and via our reliable shippers will be delivered to all destinations in India on our Delivery Destinations list within 1-4 days from shipping. In case of unforeseen delays in shipping kindly email us with your Order Number at cc@redskyart.com
Please note:
1.Our Shipper’s services are not available on Sundays and India/Maharashtra public holidays or the delivery specific state’s public holidays.
2.Depending on your shipping location, if local taxes may be applicable on your shipment, the same will be payable by the consignee on delivery to claim the shipment.
Caring for your art
When hanging your art, try to choose a space away from direct sunlight and without frequent or extreme changes in temperature. Dust your canvas prints and framed paper prints regularly, using a dry soft cloth. Do not use chemical cleaning products or water to clean your art prints or frames.
Returns and Refunds
You may return your order to Red Sky Art if you are not completely satisfied with it. Red Sky Art will issue a refund for Textured Fine Art Canvas and Paper Prints items. In the case of Gallery Wrap Canvas and Framed Canvas items' returns, a re-stocking fee of 25% of the item price will be charged. In the case of all returns of free shipping orders, the cost of return shipping fees will be borne by the customer or deducted.
Please note that items purchased during a promotional period or with a promotional discount, cash/applied discount or discount code or coupon, and items ordered in custom-sizes, are not eligible for returns or refunds.
RETURNS PROCEDURE:
Kindly e-mail us for returns within 15 days from the recorded delivery date. IMPORTANT: Please repack the items carefully in the original packaging you received them in and reconfirm via e-mail to us, your available pick up time, address, and contact number of the person who will be handing over the packed return items to our pick-up person.
IMPORTANT: Include the delivery slip you received in the package which contains your order number. Your returns must be in undamaged, unused and re-saleable condition to be eligible for a refund. Red Sky Art reserves the right to determine if items returned are in undamaged and unused condition and fit for resale.
Refunds will be made in most cases via your original payment method or otherwise by any other method determined by Red Sky Art.
Replacement in the case of items damaged during delivery.
Red Sky Art uses very reliable shippers to make sure your art is delivered safely. In the rare event that your items are damaged during shipping, Red Sky Art offers you a replacement if you contact us within 3 days of the recorded delivery date. Please contact us with your order number and details at cc@redskyart.com. We will inform you within 48 hours about replacement procedure of the same items.