Help/FAQs

Welcome to HELP/FAQs at RED SKY ART

 

Here you will find information on our Products, Searching, Shopping and Shipping/Delivery. 

If you still have any unanswered queries please e-mail us at redskyartcc@gmail.com

 

 

Product Information

Art Prints are high quality reproductions of original art works on various print surfaces such as paper, canvas etc. At Red Sky Art we have hundreds of art prints of fine art paintings, illustrations, photography and pop culture to enhance your walls in all living and working spaces. All of these are licensed reproductions of artworks copyrighted to their respective owners and creators. Our Art Prints are selected carefully and available on fine art papers and fine art canvas.

 

Searching for Your Art

Find the perfect art for your space from the collections on our home page or with the Search icon at the top of every page. The Search field will help you find art by artist's names, subjects, colors and shape/orientation (wide or square or tall)

 

Caring for your art

When hanging your art, try to choose a space away from direct sunlight and without frequent or extreme changes in temperature. Dust your canvas prints and framed paper prints regularly, using a dry soft cloth. Do not use chemical cleaning products or water to clean your art prints or frames.

 

Where does Red Sky Art ship to?

We deliver to most locations in India. Enter your delivery location PIN Code in the ‘Check Delivery PINcode’ box and click the CHECK button to make sure delivery is available. The ‘Check Delivery PINcode’ box is available on all main product pages below the ADD TO CART button.

 

Paying for Your Order Securely and Easily

At Red Sky Art we have taken immense care to make sure that a good shopping experience is completed with robust privacy, safety and efficiency in every aspect of paying for your order online. Through our payment gateway CCAvenue you can avail of a host of payment options. (Click to view PAYMENT OPTIONS)

Accurate billing details and contact information will ensure you receive your order confirmation and updates. In shipping/delivery information, the full name, complete address and the phone number of the recipient will facilitate your order’s prompt delivery.

Please Note: Red Sky Art reserves the right to decline any order or cancel any order or part thereof. Any payments if received by Red Sky Art on such orders will be refunded in full.

 

What are order processing times?

Processing of your order will begin immediately on confirmation of payment, depending on your mode of payment. Different items have different order processing periods as you will see in their respective product descriptions, (e.g. Ships in 7-10 days). Note: Processing time for orders containing more than one item will be according to the item in your order requiring the longest processing time as all items in a single order will ship together.

Order Processing time stated is exclusive of Sundays and India/Maharashtra public holidays.

 

How are orders packed?

Red Sky Art ships all prints and posters rolled carefully into sturdy shipping tubes, making sure your order is well protected during delivery.

 

Delivery

Orders shipped on completion of the processing period and via our reliable shippers will be delivered to all destinations in India on our Delivery Destinations list within 2-5 days from shipping. In case of unforeseen delays in shipping kindly contact us with your Order Number at redskyartcc@gmail.com

 Please note:

1.Our Shipper’s services are not available on  Sundays and India/Maharashtra public holidays or the delivery specific state’s public holidays.

2.Depending on your shipping location, Octroi Levies and/or Local Govt. Taxes may be applicable on your shipment and the same will be payable by the consignee on delivery to claim the shipment.

 

Returns and Refunds  

You may return your order to Red Sky Art if you are not completely satisfied with it. Red Sky Art will issue a refund for the items. Any Shipping charges are non-refundable.

RETURNS PROCEDURE:

Kindly return the items within 7 days from delivery to you. Our Returns Address is below. Please repack the items and delivery slip carefully in the original packaging you received them in and ship it to us via a reliable trackable courier.

 IMPORTANT: Include the DELIVERY SLIP you received in the package which contains your order number. Please specify your reason for return on the reverse side of the delivery slip. Your returns must reach us within 7 days from delivery to you, with the items in undamaged, unused and resaleable condition to be eligible for a refund. Red Sky Art reserves the right to determine if items returned are in undamaged and unused condition and fit for resale.

Refunds will be made in most cases via your original payment method or otherwise by any other method determined by Red Sky Art.

Returns Address:        Red Sky Art

                                    3, Palm Springs

                                    TPS 4, Bandra (W)

                                    Mumbai 400050

                                    India

 

Replacement in the case of items damaged during delivery.

Red Sky Art uses very reliable shippers to make sure your art is delivered safely. In the rare event that your items are damaged during shipping, Red Sky Art offers you a replacement if you contact us within 3 days of taking delivery. Please contact us with your order number and details at redskyartcc@gmail.com. We will inform you within 48 hours about replacement procedure of the same items.